Platinum Terms & Conditions

Terms & Conditions 

Vodacom Platinum programme benefits are subject to the following terms and conditions:


Your Vodacom cellphone number serves as your Platinum programme membership number

Membership is valid for a period of 12 (twelve) months and is reviewed annually

Any and all benefits associated with Platinum programme membership are available and applicable for the year of your Platinum programme membership only.  They may not be accumulated, transferred or exchanged

If a company is responsible for your cellphone account, it is your responsibility to ensure that benefits you receive on the Platinum programme do not contravene the company policies and procedures

Membership of the Platinum programme will be forfeited immediately if you port to another mobile network operator

Vodacom reserves the right to change the rules of the programme at its sole discretion, at any time

Premium Service Desk access

You will be routed directly to the Premium Service Desk when calling 082 1903 from the cellphone number that is registered on the Platinum programme

Annual upgrade benefit

Should your account not be in good standing, you will be automatically removed from the programme and none of

the benefits will apply, including the yearly handset upgrade

There is no administration charge associated with the annual upgrade benefit

The range of devices available for the upgrade is dependent on your applicable price plan

This benefit is subject to renewal of your contract for a period of 24 months from the date of upgrade

Device insurance is your responsibility

Please remember to check your cellphone insurance after each upgrade to ensure it is insured for its replacement value.  The Premium Service Desk consultants will be able to assist you

Faulty, lost or stolen device benefits

If your cellphone is faulty or defective and requires repair, contact the Premium Service Desk to arrange to have it repaired

Costs of the repairs are for your own account and are not covered under the Platinum programme benefits

You will receive a courtesy phone on loan for up to 30 days, while yours is being repaired

Should you not return the courtesy phone, you will be charged for the cost of the phone

To qualify for the free replacement and delivery of your lost or stolen data device and/or its SIM card, your data service must have been used in conjunction with your data line number on the Vodacom network within the last 30 days

In terms of RICA legislation, you are required to report lost and stolen mobile devices.  Notify the Premium Service Desk on 082 1903 and the consultants will assist, issuing an ITC reference number.   This reference number may be required by SAPS in order to obtain a case number, or by your insurer in the event of a claim


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