Vodacom Yealink Cordless VoIP 

Terms And Conditions

1. General

1.1. The Vodacom Yealink Cordless VoIP Phone is an optional customer equipment offering for Vodacom Fibre Fixed Voice customers.

1.2. The Vodacom Fibre and Vodacom Yealink Cordless VoIP Phone terms and conditions are available at the following link:

https://myvodacom.secure.vodacom.co.za/vodacom/terms/terms-and-conditions

2. Vodacom Yealink Cordless VoIP Phone terms and conditions

2.1. The Vodacom Yealink Cordless VoIP Phone terms and conditions as detailed herein are subject to change from time to time. 

2.2. The Vodacom Yealink Cordless VoIP Phone is subject to Vodacom’s Standard terms and conditions and are available at the following link:

https://myvodacom.secure.vodacom.co.za/vodacom/terms/fibre/vodacom-fibre 

2.3. Where there is any conflict between Vodacom’s Standard terms and conditions and the Vodacom Yealink Cordless VoIP Phone specific terms and conditions, the Vodacom standard terms and conditions shall prevail.

3. Provision of the Yealink Cordless VoIP Phone

3.1. The Vodacom Yealink Cordless VoIP Phone is offered as an optional device for Vodacom Fibre Fixed Voice customers only.

3.2. The Vodacom Yealink Cordless VoIP Phone is a device which is offered as a purchase on a 24 (twenty four) month contract, 12 (twelve) month contract and on a once-off option.

4. The Device

4.1. Vodacom will offer a Yealink Cordless VoIP Phone device suited to operate with the Vodacom Fibre Fixed Voice service.

4.2. Vodacom reserves the right to change the Yealink Cordless VoIP Phone device offered and the price of the device from time to time at its discretion but only for new contracts.

5. Yealink Cordless VoIP Phone Device Warranty

5.1. The Yealink Cordless VoIP Phone device has a 24 (twenty four) month warranty on the base and the handset only. 

5.2. The Yealink Cordless VoIP Phone warranty period commences on the date of acceptance of delivery of the device by the customer.

5.3. A faulty Yealink Cordless VoIP Phone will be swapped out for a replacement by an approved installer. 

5.4. The warranty on a replacement Yealink Cordless VoIP Phone will be valid for the balance of the initial warranty period.

5.5. The Yealink Cordless VoIP Phone warranty will be voided if damage is caused by malfunction or failure resulting from alterations, accident, misuse, abuse, fire, liquid spillage, use on an incorrect voltage, power surges and dips, thunderstorm activity, acts of God, voltage supply problems, tampering or unauthorized repairs by any persons, use of defective or incompatible accessories, exposure to abnormally corrosive conditions or entry by any insect, vermin or foreign object into the device.

5.6. Vodacom does not offer insurance products to insure Vodacom Fibre devices for the above mentioned acts which will void the warranty. 

6. Warranty Process and Details: In warranty

6.1. Should a faulty Yealink Cordless VoIP Phone returned be classified as a valid “in warranty” claim the base or handset may be replaced with the same or equivalent base or handset.

6.2. Where a replacement is provided the Yealink Cordless VoIP Phone base or handset replaced ceases to be the property of the customer.

6.3. Replacement or repair of the Yealink Cordless VoIP Phone base or handset does not extend the warranty period.

7. Warranty Process and Details: Repairs

7.1. Should the Yealink Cordless VoIP Phone need to be repaired, it will be repaired by a duly authorised agent or by return to the manufacturer.

8. Warranty Process and Details: Replacement

8.1. Should the Yealink Cordless VoIP Phone need to be replaced, it will be returned to the manufacturer for replacement.

9. Warranty Process and Details: Costs

9.1. Under warranty, the faulty Yealink Cordless VoIP Phone will be collected and the replacement Yealink Cordless VoIP Phone will be delivered from/to the site where it is installed free of charge.

10. Warranty Process and Details: Ownership

10.1. The customer has full ownership of the Yealink Cordless VoIP Phone.

11. Warranty Process and Details: General Exclusions and Limitations

11.1. In the event that no identical product is available for the device exchange, the device may be replaced with a Yealink Cordless VoIP Phone of equal capacity or the customer may be offered the choice of a Yealink Cordless VoIP Phone upgrade which may incur an extra cost.

11.2. The warranty does not cover charger cradles, power adapters, belt clip, Ethernet cables, batteries, installation guides, reference guides and packaging.

11.3. This warranty does not cover normal wear and tear of the Yealink Cordless VoIP Phone.

12. Out of Warranty Process and Details

12.1. If the Yealink Cordless VoIP Phone becomes faulty after the warranty period has elapsed, which is after 24 months after delivery of the device to the customer’s premises, then the device will NOT be repaired or replaced either for free or at a cost. In this case the customer will be offered the option of purchasing a new Yealink Cordless VoIP Phone or any Fixed Voice device offered by Vodacom.

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