Facebook Flex

Free Facebook

1. Customers can browse basic Facebook services for free while in the FREE mode.

2. Free Facebook will be available at no charge to the customer. The customer does not require data resources to access Free Facebook.

Paid Facebook

1. Paid Facebook (DATA) is the normal full Facebook experience with access to all the services.

2. There are no changes to billing and normal depletion rules will apply for data usage in paid Facebook.

3. Should the customer not wish to continue with the full paid Facebook service, the customer can toggle to Free Facebook (FREE) for the basic version at no cost.

Facebook Flex usage rules

1. The Facebook Flex service can be accessed via the Facebook mobisite and App.

2. The Facebook Flex service is available for all Vodacom Prepaid, Top up and Post-paid customers

3. The Facebook Flex service allows  Vodacom customers to switch between the Free or Paid for Facebook service

4. The Facebook Flex service will be applicable to all major mobile browsers

5. In the event that the customer wants to access Facebook flex from a desktop using a Vodacom network, the customer should be able to access the service by typing “m.facebook.com” 

6. New and returning (Customers who have not accessed Facebook in 25 days or more) Facebook users get free full Facebook (Excluding video) for 15 days, After the 15 days of free full Facebook has elapsed, the new and returning Facebook users get transitioned to Facebook Flex

7. Viewing and downloading of videos will be billed as per subscriber tariff

8. Top up and Post-paid customers who are soft locked, hard-locked or blacklisted will not be able to access the Facebook Flex service

9. The Facebook Flex service will be available to customers on the Facebook website and App

10. Customers accessing the Paid For Facebook service will be charged for data consumed using the service

11. Should a customer select/click on a link that directs them away from the Facebook Paid For service [i.e. imbedded link/website], the usage will be billed in accordance to the customer's tariff or depleted from any other valid/available data bundle

12. If the customer is using data from a Vodacom network Wi-Fi hotspot, the data usage of the Paid For Facebook service should be billed to the WIFI hotspot account

13. No data charges for will apply to customers using the Free Facebook service via the Facebook Website or App on a phone that has a Vodacom SIM card.

14. Prepaid and Top up customers should be able to access the Free Facebook service at no data cost even when they have no active data or airtime in their account 

15. If a Vodacom customer is using data from a Vodacom network Wi-Fi hotspot, the data usage of the Free Facebook service should be at no cost

16. If a Vodacom customer is using data from a non-Vodacom network Wi-Fi hotspot, the customer will not have access to the free Facebook service

17. If a Vodacom customer is using data from a G-Connect Vodacom WIFI hotspot, the customer will not have access to the free Facebook service

Exclusions

18. IOS and Windows FB applications are not supported. Customers using these operating systems would need to use their mobile browser to access Flex.

Facebook Messenger Terms and Conditions

1. The Zero-rated Facebook Messenger service will be available to all Prepaid, Top up and Post-paid Vodacom customers. 

2. The Facebook Messenger service will be applicable to all major mobile browsers

3. The zero-rated Facebook Messenger service is currently not applicable to Facebook for IOS, the zero-rated service will however be available on Safari

4. In the event that the customer wants to access Facebook messenger from a desktop using a Vodacom network, the customer should be able to access the service by typing “m.facebook.com”

5. New and returning (Customers who have not accessed Facebook in 25 days or more)   Facebook users get free full Facebook (Excluding video) Messenger for 15 days, After the 15 days of free full Facebook has elapsed, the new and returning Facebook users get transitioned to the zero-rated Facebook Messenger

6. Sending and receiving of videos will be billed as per subscriber tariff

7. Top up and Post-paid customers who are soft locked, hard-locked or blacklisted will not be able to use the zero-rated Facebook Messenger service

8. Users can gain free access to the Facebook Messenger service via the mobisite or the standalone App. 

9. Customers will incur data charges for downloading the Facebook Messenger App. The data charges will be billed in accordance to the customer's tariff or depleted from any other valid/available data bundle. 

10. Customers can start using the Facebook Messenger App after it has been downloaded using a phone that has a Vodacom SIM card.

11. No data charges will apply when Vodacom customers send, receive or download:

• Text 

• Photos

• Stickers/Emoji

12. Data charges will apply when Vodacom customers send, receive or download:

• Videos

• 3rd Party App (GIPHY)

• Voice Notes

• Other Files

• Location (Maps)

• VOIP

13. Prepaid and Top up customers should be able to access the Facebook Messenger Website or App at no data cost even when they have no active data or airtime in their account

14. Should a customer select/click on a link that directs them away from the Facebook Messenger Website or App [i.e. imbedded link/website], that usage will be billed in accordance to the customer's tariff or depleted from any other valid/available data bundle. This will be communicated to customers via a pop up screen.

15. If the customer is using data from a Vodacom network Wi-Fi hotspot, the data usage of the Facebook Messenger service should be at no data cost.

16. If the customer is using data from a non-Vodacom  network Wi-Fi hotspot, the data usage of the Facebook Messenger service will be charged from the Wi-Fi hotspot network (The service will not be Zero-rated)

Exclusions

17. IOS and Windows FB Messenger applications are not zero-rated. Customers using these operating systems would need to use their mobile browser to access the zero-rated Facebook Messenger service.

Vodacom reserves the right to suspend the service in the event of suspected abuse where non-compliant devices as specified by the regulating body ICASA are being used on the Vodacom network.

Vodacom may amend these Terms & Conditions by giving you reasonable notice of any such amendment.