Email Acceptable User Policy (AUP) 

Vodacom may block mail that violates this AUP. In addition, your Services may be suspended or terminated for violation of this AUP.

1. Bulk Mail

You may not use Vodacom Email to send Bulk Mail. 
"Bulk Mail" means email messages of similar content that are sent to more than two hundred and fifty (250) recipients containing the same or similar Subject or Message content.
Attempts to circumvent this restriction by breaking up bulk email over time, using multiple accounts, or other means will be a violation of this restriction.
You may not intentionally use Vodacom Email for the purpose of receiving bulk email from others. For example, you may not submit any Vodacom email address to a "Safelist" or "Free for All" (FFA) list.

2. Unsolicited Mail

You may not send unsolicited email. Email is unsolicited if you have no pre-existing relationship with the recipient, unless the recipient has published or otherwise provided or his or her email address in a manner which implies consent to receive the email.

You may not send email of any kind to a person who has indicated that they do not wish to receive it.

3. Message Source

You may not obscure the source of your email in any manner, including by intentionally omitting, forging, or misrepresenting message’s headers or return addresses.

4. Offensive Content

You may not use Vodacom Email to distribute content or links to content that Vodacom reasonably believes:

  • Constitutes, portrays, fosters, promotes or relates in any manner to child pornography, inhumanity, or non-consensual sex acts;
  • IIs excessively violent, provokes violence, threatens violence or contains harassing content or hate speech;
  • Is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;
  • Is defamatory or violates a person's privacy;
  • Creates a risk to a person's safety or health, creates a risk to public safety or health, compromises national security or interferes with an investigation by law enforcement;
  • Improperly exposes trade secrets or other confidential or proprietary information of another person;
  • Is intended to assist others in defeating technical copyright protections;
  • Infringes on another person's copyright, trade or service mark, patent or other property right;
  • Promotes illegal drugs, violates export control laws, relates to illegal gambling or illegal arms trafficking;
  • Is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to Vodacom;
  • Is otherwise malicious or fraudulent, or may result in retaliation against Vodacom by offended recipients; or is intended to harass or threaten.

5. Security

You may not probe, scan, or test Vodacom's systems for vulnerabilities. 
You may not violate or attempt to violate Vodacom's security measures. 
You may not use Vodacom's services to probe, scan or test a third party's systems for vulnerabilities, or to violate or attempt to violate a third party's security measures. 
Examples of security violations are: 

(i) Attempt to access data not intended for your use; 

(ii) Attempt to log into an account that you are not   authorized to access; 

(iii) Attempt to obtain services you have not paid for (including Vodacom Services); 

(iv) Attempt to discover another person's authentication information; and 

(v) Interfere with another user's use of the Services.

You must use reasonable security precautions in connection with your use of the Services, such as a desktop virus scanner and firewall. If a third party exploits your Service, Vodacom may suspend your Services until the vulnerability is addressed. For example, Vodacom may suspend your Vodacom Email if you are distributing a virus or spam, even if you are unaware that you are doing so.

6. System Abuse

You may not use Vodacom Email in a way that creates technical disturbances for other Vodacom customers or for the Vodacom systems generally. 
Automated Use - mailboxes are not intended for automated use such as sending emails from web servers, or receiving emails by automated programs.
However, such use is permitted provided Customer does not violate this AUP. 
Vodacom does not provide technical support for this type of use.

7. Email Abuse Complaints

Complaints from email recipients and third party abuse agencies (e.g. SpamHaus, SORBS etc.) shall be deemed proof of the facts stated therein unless you provide compelling evidence to the contrary. 
Vodacom shall have the right to suspend or terminate your Vodacom Email if we receive excessive or repeated complaints from your email recipients, regardless of whether you are in breach of this AUP or are otherwise at fault.

8. Blacklisting/Retaliation

Vodacom may terminate your Vodacom Email if your email address or related IP number(s) is/are blacklisted by any third party, or Vodacom is retaliated against as a result of your email, regardless of whether you are in breach of this AUP or are otherwise at fault.

9. Third Party Mail Marketing 

You may not use Vodacom Email to send Bulk Mail in order to market a product or service unless you must meet all of the following requirements:

  •  The mail may be sent only to individuals who have affirmatively indicated they wish to receive it;
  • Your procedures for seeking consent include reasonable means to ensure that the person giving consent is the owner of the email address for which consent is given;
  • You retain evidence of each recipient's consent in a form that can be promptly produced on request, and you honor the recipient's and Vodacom's requests to produce consent evidence within 48 hours of receipt of the request.
  • You have procedures in place that allow a recipient to revoke their consent — such as a link in the body of the email, or instructions to reply with the word "Remove" in the subject line;
  • You honor revocations of consent within 48 hours, and you notify recipients that the revocation of their consent will be implemented within 48 hours;
  • You have procedures in place to prevent you from adding to a list a recipient who has previously revoked their consent;
  • You must post an email address for complaints (such as ) in a conspicuous place on any website associated with the email, you must register that address at, and you must promptly respond to messages sent to that address;
  • You must have a Privacy Policy posted for each domain associated with the mailing;
  • The subject line of the email must clearly describe the subject matter contained in the email, and the message must include valid contact information, including your physical address;
  • You have the means to track anonymous complaints; and
  • You must not attempt to send any message to an email address if 3 consecutive delivery rejections have occurred and the time between the third rejection and the first rejection is longer than fifteen days.


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