Specific Needs / Accessibility

Offering accessible mobile communications for the Specific Needs of customers with disabilities.

Vodacom is committed to providing easy access to a range of mobile products, price plans and services that are suitable for persons with various disabilities. Together with various disability organisations, we place special focus on meeting the needs of our visually impaired, Deaf and hearing impaired customers, as well as senior citizens to stay connected, enabling them to live a better life today and build a better tomorrow.

We are here to help

Vodacom understands the importance of promoting communication for persons with disabilities.
Contact us using the phone numbers and/or email address below:

Account queries and product information

Email 12580@vodacom.co.za

Tel 082 12580 (FREE from any Vodacom SIM card)

SMS 12580

Register your disability

To register your disability so that you can take advantage of tailor made offers for customers with disabilities

Tel 082 12580 (FREE from any Vodacom SIM card)

Email specificneedsregistration@vodacom.co.za to request the Disability Registration Form


My Vodacom app

The My Vodacom App is your connection to staying in control of your data, voice minutes and SMS usage24/7. It has been designed to help you navigate to important information in a simple, quick and easy manner making your experience more enjoyable. All your account details at the touch of a finger with the ability to view detailed breakdowns of your account, buy airtime or data and manage your services all from your cellphone.

The My Vodacom App has been optimised to be compatible with text-to-speech applications on Android and Apple phones. Download it now, it’s FREE.


    


Need help finding a device with the accessibility features that work best for you?



Mobile and Wireless Forum


  • Visually impaired customers
  • Deaf & hearing impaired customers
  • Senior citizens

Great devices for visually impaired customers

Vodacom offers both Apple and Android OS smart devices such as iPhone and Samsung Galaxy. These all come standard with built-in text-to-speech applications (Apple - VoiceOver and Android- TalkBack), which converts text to audio on the devices, allowing customers to listen to information such as SMSs, contacts, battery life, signal strength and more.

Apple Devices:

iPhone 6/iPhone 6 Plus

iPhone 6S/iPhone 6S Plus

iPhone 7/iPhone 7 Plus

iPhone 8

iPhone X

iPad/iPad Mini

Android Devices:

Samsung Galaxy S8 Samsung

Galaxy S8 Plus

Samsung Galaxy J3

Samsung Galaxy J5

Samsung Galaxy S6

Samsung Galaxy S7

Samsung Galaxy S7 Edge

Samsung Galaxy S8 / Samsung Galaxy S8 Plus

Samsung Galaxy Note 8

Samsung Galaxy Tablets

Vodacom Smart kicka 2 / Vodacom Smart Kicka 3  (most affordable)


Vodacom online shop

Need help finding a device with the accessibility features that work best for you?

Mobile and Wireless Forum

Need help finding a device with the accessibility features that work best for you?



Mobile and Wireless Forum

How to activate text-to-speech on your device:

Vodacom store consultants are always ready to assist visually impaired customers who may need help turning on the VoiceOver or TalkBack application on their accessible Apple or Android devices after purchase. However, if you would like to do it yourself then follow the steps below (note that a sighted person will have to assist you initially):

Apple - How to turn VoiceOver on

1. Press the HOME button 3 times quickly or

2. Go to Settings - General – Accessibility – VoiceOver – turn it ON

Basic Gestures for Apple Devices when VoiceOver is

turned ON:

Single tap – Hear the description of what you have tapped

Double tap – Activate or open what you have tapped

Swipe right/left – Move to the next item on screen

Scroll up/down - Use 3 fingers to scroll


Learn more about VoiceOver

Android - How to turn TalkBack on:

Go to Settings – Accessibility – Vision – turn it ON

Basic Gestures for Android Devices when TalkBack is

turned ON:

Single tap – hear the description of what you have tapped

Double tap – activate or open what you have tapped

Use 2 fingers to scroll up/down


Learn more about TalkBack

It’s important to note that when the VoiceOver or TalkBack application is activated on either your Apple or Android device, all “single taps” are replaced with “double taps”


Vodacom Kiosks at organisations for the visually impaired


There are Vodacom kiosks at various organisations, dedicated to meet the needs of Visually Impaired 
customers. These kiosks have visually impaired store consultants - trained to sell basic Vodacom products, offer training and information on how to use accessible devices.

Contact the following relevant organisations to book an appointment for training on an accessible device:

Pretoria - SA National Council for the Blind, Pretoria (012 452 3811)

Cape Town - Cape Town Society for the Blind, Salt River (021 448 4302)


Customer care and product support for visually impaired customers

Contact us using the phone numbers and/or email address below:

Account queries and product information
Email 12580@vodacom.co.za
Tel 082 12580 (FREE from any Vodacom SIM card)
SMS 12580

Register your disability 

To register your disability so that you can take advantage of tailor made offers for customers with disabilities

Tel 082 12580 (FREE from any Vodacom SIM card)

Email specificneedsregistration@vodacom.co.za to request the Disability Registration Form

New! Vodacom 082 112 SMS Emergency Service for the Deaf



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Great devices and deals for the Deaf and Hearing impaired

Are you Deaf or hearing Impaired? Customers who prefer to not make or use voice calls shouldn’t have to pay unnecessary voice costs; Vodacom has created exclusive deals for you. Vodacom offers data and SMS only deals on smart phones enabling you to stay connected with your world via the internet, email, WhatsApp, social media and text messages.

Get these great deals on the Samsung Galaxy J1 Mini Prime LTE Black smartphone

1GB Data Price Plan Top Up for 24 months – R99 per month Includes:

  • VODACOM SMART TURBO 7 Black smartphone
  • 1GB data 
  • 50 SMS 
  • Top Dog Voucher

2GB Data Price Plan Top Up for 24 months – R129 per month Includes:

  • VODACOM SMART TURBO 7 Black smartphone
  • 2GB data
  • 50 SMS
  • Top Dog Voucher

1GB Data Price Plan Top Up for 24 months – R129 per month Includes:

  • HUAWEI Y3 (2018) GOLD smartphone 
  • 1GB data
  • 50 SMS
  • Top Dog Voucher

3GB Data Price Plan Top Up for 24 months – R179 per month Includes:

  • VODACOM SMART TURBO 7 Black smartphone
  • 3GB data 
  • 50 SMS 
  • Top Dog Voucher

5GB Data Price Plan Top Up for 24 months – R229 per month Includes:

  • VODACOM SMART TURBO 7 Black smartphone
  • 5GB data 
  • 50 SMS
  • Top Dog Voucher

3GB Data Price Plan Top Up for 24 months – R199 per month Includes:

  • HUAWEI Y3 (2018) GOLD smartphone 
  • 3GB data
  • 50 SMS
  • Top Dog Voucher

2GB Data Price Plan Top Up for 24 months – R149 per month Includes:

  • HUAWEI Y3 (2018) GOLD smartphone 
  • 2GB data
  • 50 SMS
  • Top Dog Voucher

1GB Data Price Plan Top Up for 24 months – R129 per month Includes:

  • HUAWEI Y3 (2018) GREY smartphone 
  • 1GB data
  • 50 SMS
  • Top Dog Voucher

2GB Data Price Plan Top Up for 24 months – R149 per month Includes:

  • HUAWEI Y3 (2018) GREY smartphone 
  • 2GB data
  • 50 SMS
  • Top Dog Voucher

5GB Data Price Plan Top Up for 24 months – R249 per month Includes:

  • HUAWEI Y3 (2018) GOLD smartphone 
  • 5GB data
  • 50 SMS
  • Top Dog Voucher

3GB Data Price Plan Top Up for 24 months – R199 per month Includes:

  • HUAWEI Y3 (2018) GREY smartphone 
  • 3GB data
  • 50 SMS
  • Top Dog Voucher

5GB Data Price Plan Top Up for 24 months – R249 per month

  • HUAWEI Y3 (2018) GREY smartphone 
  • 5GB data
  • 50 SMS
  • Top Dog Voucher

Should you require a package with a specific smartphone of your choice, but it does not appear on the list, send an e-mail to specificneedsqueries@vodacom.co.za for a further assistance.

View Vodacom Shops offering these and other deals for Deaf and hearing impaired customers

Devices compatible with hearing aids

If you are hearing impaired it is important to first discuss the accessibility of the device you wish to purchase, with your audiologist, to determine whether your hearing aid is compatible with your chosen device, because not all hearing aids are compatible with mobile devices.

SMS bundles for the Deaf and Hearing impaired

We have created a SMS bundle price plan, suitable for you, giving you more value and ensuring you stay connected when you purchase an SMS bundle, you receive an extra SMS bundle, FREE of charge.

Standard SMS bundle

Deaf and hearing Impaired SMS bundle

Total Cost per bundle

In-bundle SMS

Out-of-bundle SMS (peak)

Out-of-bundle SMS (off-peak)

20

40

R10.00

25c

80c

35c

50

10

R25.00

25c

80c

35c

100

200

R33.00

17c

80c

35c

200

400

R45.00

11c

35c

35c

300

600

R67.50

11c

35c

35c

500

1000

R112.50

11c

35c

35c

1000

2000

R225.00

11c

35c

35c

1500

3000

R337.50

11c

35c

35c

2000

4000

R450.00

11c

35c

35c


Request this offer     See full brouchure     Terms and Conditions

Test your hearing

 

1 in 7 people experience hearing problems each year. Quick detection of hearing problems means that professional treatment can be sought early. Supported by Vodacom, Hearscreen is an innovative mobile health application for clinically-valid, time-efficient, low-cost screening with pure tone audiometry.

Visit the Hearscreen website


Customer care and product support for Deaf and hearing impaired customers

 
Vodacom understands the importance of promoting communication for replace with Deaf and hearing impaired persons.
 
Contact us using the phone numbers and/or email address below:

Account queries and product information
Email 12580@vodacom.co.za
Tel 082 12580 (FREE from any Vodacom SIM card)
SMS 12580

Register your disability

To register your disability so that you can take advantage of tailor made offers for customers with disabilities

Tel 082 12580 (FREE from any Vodacom SIM card)

Email specificneedsregistration@vodacom.co.za to request the Disability Registration Form

A great device for senior citizens

Vodacom caters to the Specific Needs of Senior Citizens because we understand that some elderly customers desire easy access to voice calls and SMSs when connecting with friends, family and during emergencies.


The Alcatel 2008G is a tailor-made device for senior citizens which has a large keypad and is easy to use and navigate.

Key Features:

• Large 2.4” screen display for easy reading

• Large keypad buttons with big and bold font, which is easy to see

• Multiple background colours to choose from, making reading easier

• Wireless FM radio for entertainment

• Torch

• 2MP camera to capture all the memories

• Charging cradle to make charging your device easy

• Up to 16 hours talk-time when fully charged

• Capacity for 300 SMSs


Vodacom online shop


More information


The Alcatel 2008G can be purchased from all Vodacom Shops or can be ordered via telephone on 082 1950.

An upgrade on your device can be done telephonically by calling 082 1959. Should you find it difficult to obtain this device, send an e-mail to specificneedsqueries@vodacom.co.za

Customer care and product support for senior citizens


Vodacom understands the importance of promoting communication for senior citizens.

Contact us using the phone numbers and/or email address below:

 

Account queries and product information

Email 12580@vodacom.co.za

Tel 082 12580 (FREE from any Vodacom SIM card)

SMS 12580

Register your disability

To register your disability so that you can take advantage of tailor made offers for customers with disabilities

Tel 082 12580 (FREE from any Vodacom SIM card)

Email specificneedsregistration@vodacom.co.za to request the Disability Registration Form

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