Onyx Welcome

We're delighted to welcome you as a member of our exclusive Onyx programme. You're one of a hand-picked group selected to enjoy superior benefits.

Onyx benefits:

Annual cellphone upgrade

Annual upgrade for a device of your choice, free of charge, according to your price plan

Stolen or Lost Mobile Devices

Free replacement & delivery of a lost or stolen phone or tablet

24 hour Premium Service Desk

24 hour access to our Premium Service Desk to handle all your service requests 

Important information to note:

The following programme membership qualification criteria will apply at your expiry date:

  • Annual membership of the prestigious Vodacom Onyx programme will be confirmed by an annual personal invitation.

  • If your Onyx programme membership lapses and you meet the Platinum average spend criteria of R2 400 or more per month**, you will become a member of the Platinum programme.

  • If you do not meet the Platinum programme average spend criteria of R2 400 or more per month**, required for the membership to the Platinum programme, you will not qualify as a member of the Platinum programme and your Onyx membership will lapse.

  • Should you increase your average spend to the required level of R2 400 or more per month**, you will then qualify for the Vodacom Platinum programme.

Contact Us     

You will be directly routed to a Premium Service Desk agent when you call us on 082 1903 or email us at psdadmin@vodacom.co.za.

If you do not receive the level of service that you are entitled to, we would appreciate your feedback via email to psdescalations@vodacom.co.za. 

**Calculated over a rolling 6-month period, excludes handset or device financing fee, roaming and insurance.

 Vodacom Onyx T&Cs

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